Returns + Exchanges
If you are unsatisfied with your Dida we will exchange it or give you a refund, provided that it's returned in its original condition & packaging, unworn, unwashed, and with all labels attached.
Please make sure that swimwear is tried on with out removing the Hygiene Sticker and over your own underwear. When trying on swimwear tops please avoid make up or lotions coming into contact with the item. In the interests of hygiene, we may refuse returns where it's obvious that the above was not followed.
- Returns need to be received back by us within 14 days of receiving your order. 5 days should be allowed for postage, so please make sure your item is posted within 10 days of receipt. We will always make allowances for disruption to postal services and airlines which might affect your return getting back to us.
- Make sure you get proof of postage from the post office, so that we can still complete your return if it gets delayed on its way back to us. You should keep this proof until you've received your refund or replacement. Please keep copies of your shipping documentation so that you can make a claim with the carrier if your parcel gets lost.
- We'll send you an email to let you know when your return has been received.
If you are shipping it from outside the UK
Please mark your package clearly as 'RETURNED GOODS' to avoid delays at customs. We suggest you use an insured, traceable shipping method and keep your shipping documentation so that you can make a claim with the carrier if it gets lost. We recommend using a guaranteed service that requires a signature upon arrival, as we cannot be held responsible for goods that don't arrive.
We are not liable for any customs duties and taxes that may be charged for items returned outside of the UK and therefore you should ensure that you follow the Returns instructions as provided with your parcel ensuring that you clearly indicate that the item is a stock return.