FAQ

 

What is your shipping policy?

as DIDA is produced in Athens, Greece our stock is kept there.

Domestic shipping - GREECE

Standard Delivery: £6.00 Fixed Rate to receive your purchases within 3 working days after your order has been placed 

Next day Delivery:  £10.00 Fixed Rate to receive your purchases within 1 working day after your order has been placed

Note that orders have to be received before 12pm (GMT)

 

International shipping

Europe Delivery
Standard: £12.00 - Receive your purchases up to 7 working days after your order has been placed
Express: £25.00 - Receive your purchases up to 3 working days after your order has been placed

USA Delivery
Standard: £15.00 - Receive your purchases up to 7 working days after your order has been placed
Express: £25.00 - Receive your purchases up to 3 working days after your order has been placed

Rest of the World Delivery
Standard: £25.00 - Receive your purchases up to 7 working days after your order has been placed
Express: £35.00 - Receive your purchases up to 3 working days after your order has been placed

 

Customs, duties & taxes
You may be liable to pay import duty or tax on goods entering your country. The amount of duty - if any - depends on the type of goods and their value. Some items can be imported without paying any duty at all. Any additional charges for customs clearance must be borne by you. We have no control over these charges and unfortunately can't predict what they might be.

* Please note: It's a legal requirement that we declare the full value of the goods (not including shipping charges) on all packages destined outside the European Union.

Returning goods on which duty has been paid
If you've paid import duty for goods received, and subsequently return the goods to us, it should be possible for you to claim a refund of duties from your local customs authority. To do this, you'll need to show them proof of duty paid and proof of export (e.g. certificate of posting) when claiming your refund. If you have any queries on duties payable/refundable, please contact your local Customs authority.

 

What is your return policy?

Returns

If you are unsatisfied with your Dida we will exchange it or give you a refund, provided that it's returned in its original condition & packaging, unworn, unwashed, and with all labels attached.

Please make sure that swimwear is tried on with out removing the Hygiene Sticker and over your own underwear. When trying on swimwear tops please avoid make up or lotions coming into contact with the item. In the interests of hygiene, we may refuse returns where it's obvious that the above was not followed.

 

Exchanges

  • Returns need to be received back by us within 14 days of receiving your order. 5 days should be allowed for postage, so please make sure your item is posted within 10 days of receipt. We will always make allowances for disruption to postal services and airlines which might affect your return getting back to us.
  • Make sure you get proof of postage from the post office, so that we can still complete your return if it gets delayed on its way back to us. You should keep this proof until you've received your refund or replacement. Please keep copies of your shipping documentation so that you can make a claim with the carrier if your parcel gets lost.
  • We'll send you an email to let you know when your return has been received.

If you are shipping it from outside the UK

  • Please mark your package clearly as 'RETURNED GOODS' to avoid delays at customs. We suggest you use an insured, traceable shipping method and keep your shipping documentation so that you can make a claim with the carrier if it gets lost. We recommend using a guaranteed service that requires a signature upon arrival, as we cannot be held responsible for goods that don't arrive. 
     

We are not liable for any customs duties and taxes that may be charged for items returned outside of the UK and therefore you should ensure that you follow the Returns instructions as provided with your parcel ensuring that you clearly indicate that the item is a stock return.

 

Any other questions?

For any further enquiries, information or if you simply feel like sharing please email us directly at office@dida.co.uk